Gipsy Hill Florist E-commerce Terms & Conditions

Introduction

Welcome to Gipsy Hill Florist. These Terms & Conditions govern your use of our online platform for ordering fresh flowers and related products. By accessing, browsing, or placing an order through our website, you accept these Terms & Conditions and agree to comply with them. If you do not agree with any part of these terms, please refrain from using our services. These conditions have been optimised for customers seeking online flower delivery in Gipsy Hill and the surrounding locales.

Definitions

In these Terms & Conditions:

• "We", "Us", and "Our" refer to Gipsy Hill Florist, the operator of this online shop.
• "You" and "Your" refer to the customer placing an order via our website.
• "Website" means our online platform through which you order flowers and related gifts for delivery in Gipsy Hill and neighbouring areas.

Order Process

1. Product Selection: Browse our online catalogue to select your preferred floral arrangements and products. Every effort is made to ensure product descriptions, images, and prices are up to date and accurate. Please note that actual flowers and arrangements may vary due to seasonal availability.

2. Placing Your Order: Add items to your online basket and proceed to checkout. You will be required to provide recipient details, delivery address (within Gipsy Hill and neighbouring areas), preferred delivery date, and personal contact information. It is your responsibility to provide accurate and complete information to ensure successful delivery.

3. Order Confirmation: Once your order has been submitted, you will receive an automatic order confirmation. This confirmation acknowledges the receipt of your order and summarises the items selected, delivery details, and payment received. Acceptance of your order is at our discretion, and we reserve the right to decline any order for reasons including, but not limited to, unavailability of flowers, incorrect details, or any suspected fraudulent activity.

4. Changes to Your Order: If you need to make amendments or corrections to your order, please notify us as soon as possible. While we strive to accommodate changes, we cannot guarantee amendments for orders already prepared or out for delivery, especially during peak periods.

Payments, Pricing, and Promotions

1. Payment Methods: We accept online payments via major credit and debit cards, as well as other payment methods promoted on our website. Payments are processed securely; no card details are stored on our system except as required by payment providers to process transactions securely.

2. Pricing: All prices are listed in British Pounds Sterling (£) and include applicable VAT unless otherwise stated. Prices displayed on the website are subject to change without notice; however, once an order has been confirmed, pricing will be fixed for that order. Delivery charges will be calculated and displayed at checkout based on recipient location within Gipsy Hill and the surrounding areas.

3. Promotions and Discounts: Occasionally, we may offer promotional discounts or codes. Any such offers are subject to their own terms and may not be used in conjunction with other promotions unless expressly stated. Promotional codes must be entered at checkout and cannot be applied retrospectively.

Delivery Policy

1. Delivery Areas: We offer flower delivery across Gipsy Hill and neighbouring regions. Please check our delivery area details before proceeding with your order.

2. Delivery Times: Standard delivery occurs during our advertised business hours. While we endeavour to deliver on your preferred date, we cannot guarantee specific delivery times. During busy periods or due to circumstances beyond our control, deliveries may be delayed.

3. Unattended Deliveries: If the recipient is unavailable at the delivery address, we may attempt to leave the flowers in a safe location, with a neighbour, or return them to our shop for re-delivery. A notification will be left whenever possible. Re-delivery charges may apply.

4. Delivery Acceptance: It is your responsibility to ensure the recipient is available to receive the flowers at the agreed address. We accept no liability for failed deliveries due to incorrect addresses or absence of the recipient.

Order Cancellations and Amendments

1. Right to Cancel: Orders for bespoke or perishable items (such as fresh flowers) may be cancelled up to 24 hours before the scheduled delivery date for a full refund. Cancellation requests received less than 24 hours before delivery may be subject to charges or refusal, as flower preparations will have commenced and may not be suitable for resale.

2. How to Cancel: To request an amendment or cancellation, please contact our customer service team with your order details. Orders that have already been dispatched or delivered cannot be cancelled or amended.

3. Non-Perishable Goods: For non-perishable items, cancellations are accepted up until the order has been dispatched. The statutory right to return such items remains unaffected.

Refunds and Returns

1. Perishable Nature of Flowers: Due to the perishable nature of flowers and bespoke arrangements, returns are generally not accepted once delivered. However, should you be dissatisfied with the quality or condition of your flowers, please notify us within 24 hours of delivery, including photographic evidence where possible. We will assess complaints on a case-by-case basis and offer, at our discretion, a replacement, partial refund, or other appropriate remedy.

2. Non-Perishable Items: For non-perishable goods, you may return unused items in their original condition within 14 days of receipt, as per your statutory rights. You are responsible for the cost of return postage, unless the goods were faulty or not as described.

Substitutions Policy

Whilst we strive to supply all orders as depicted and described, circumstances may arise whereby particular flowers or packaging become unavailable. In such cases, we reserve the right to make appropriate substitutions of equal or greater value and quality, ensuring that the overall look and feel of your chosen arrangement is maintained. We will endeavour to inform you of any major substitutions prior to dispatch.

Liability

1. Our Responsibility: We will provide our products and services with reasonable skill and care, and in accordance with UK consumer law. However, our liability is limited as follows:

• We do not accept responsibility for failure to deliver, or delays in delivery, resulting from incorrect address or recipient details provided by you.
• We shall not be liable for loss or damage where flowers have not been cared for as per our care instructions.
• Except as otherwise stated under UK law, our liability to you in connection with any order shall not exceed the price paid for that order.
• Nothing in these Terms & Conditions limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited by law.

Intellectual Property

All content, designs, logos, and images on our website are the exclusive property of Gipsy Hill Florist and are protected by relevant intellectual property laws. Use of our website does not grant you any rights to our intellectual property without prior written consent.

Customer Obligations

By using our service and placing an order, you warrant that you are legally capable of entering into binding contracts, are at least 18 years old, and that all details provided to us are accurate and complete. You agree not to use our services for any unlawful purpose or to cause harm or nuisance to us, our employees, or the intended recipient.

Data Protection and Privacy

All personal and payment information provided during the order process is handled in compliance with relevant data protection laws. Please refer to our separate Privacy Policy for further details on how your data is managed and protected.

Events Beyond Our Control

We are not responsible for delays, failures, or loss arising from events or circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, pandemic, fire, acts of God, failure of suppliers, or interruptions to the internet.

Variation of Terms

We reserve the right to amend, update, or replace these Terms & Conditions from time to time to reflect changes in our business, legal regulations, or for operational reasons. The latest version will always be available on our website and will apply to all orders placed after its date of publication.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising from them shall be governed and interpreted according to the laws of England and Wales. Any dispute you may have arising out of or in connection with your use of our website, orders, or services shall be subject to the exclusive jurisdiction of the English courts.

Applicability

These Terms & Conditions apply to all customers ordering flower delivery online with Gipsy Hill Florist for addresses within Gipsy Hill and the nearby areas.

Contact and Customer Support

If you have any questions or concerns about these Terms & Conditions, your order, or our services, please contact our team using the details provided on our website. We strive to resolve all concerns promptly and to your satisfaction.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Gipsy Hill, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Gipsy Hill.

For assistance with orders, returns or account queries, please fill out the Contact Us form.