Our Returns, Refunds, and Complaints Process at Gipsy Hill Florist
Returns, Refunds & Complaints - Fresh Flowers Guarantee
As a trusted local florist dedicated to Gipsy Hill households and businesses, we pride ourselves on the consistent quality and freshness of our flower arrangements. Our fresh flowers guarantee is the heart of our service, ensuring every bouquet arrives vibrant and beautiful. This page provides full details on our returns, refunds, and complaints processes, all designed with your satisfaction in mind.
Fresh Flowers Guarantee in Gipsy Hill
Every arrangement leaving our shop is carefully checked for quality and freshness. We guarantee that our flowers will arrive in peak condition and remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to our instructions. In the rare instance you believe your flowers are not freshly delivered, please refer to the steps below to resolve the matter swiftly.
Damaged or Unsatisfactory Flowers on Arrival
We understand the disappointment of receiving damaged flowers. If your flowers arrive wilted, bruised, or otherwise not up to our usual standard, please contact us within 24 hours of delivery. Retain both the flowers and the original packaging, as we may ask for supporting photographs to assess the issue and prevent it from recurring.
Freshness Window
Our florists take great care to select blooms that will provide lasting beauty. If your flowers fail to remain fresh for at least five days, please notify us within this freshness window. We will work closely with you to remedy the situation, whether it's a replacement or a refund, depending on your preference and the nature of the complaint.
Refund or Replacement Options
Your peace of mind matters to us. If your delivery fails to meet our freshness guarantee or arrives damaged, you may opt for one of the following resolutions:
- Replacement: We can arrange for a new bouquet to be delivered to you at the earliest convenience, ensuring it is of the highest standard.
- Full or Partial Refund: Depending on the circumstances, we can offer a full or partial refund to your original method of payment.
To action a refund or replacement, please provide your order details and supporting photos if requested. Our team aims to review and resolve all claims within two working days.
Complaints Process
If you have a concern beyond the freshness or condition of your flowers—such as delivery delays, incorrect items, or customer service—we encourage you to reach out promptly. All complaints are handled directly by management to ensure timely, fair resolutions. We are committed to addressing your concerns openly and professionally, maintaining our reputation as the local florist Gipsy Hill trusts.
Our Local Commitment
Gipsy Hill Florist is proud to serve our community, supplying homes and businesses with reliably fresh, beautiful flowers. Our firm guarantees, transparent policies, and dedicated customer care reflect our decades of local experience. Whether celebrating an occasion or brightening your day, we are here to meet your expectations every time.
Thank you for choosing Gipsy Hill Florist. Should you ever need to discuss a return, refund, or complaint, rest assured your satisfaction is our top priority—today and always.
